Submit Resume To: Careers@CampMargaritavilleCrystalBeach.com
Resort Services Associate: License to Chill Pool
Full Job Description
We are seeking an enthusiastic and guest-oriented individual to join our team as a Pool Attendant and Retail Shop Associate. This dual role involves ensuring a safe and enjoyable pool environment while also providing excellent customer service and retail assistance in our poolside surf shop. The ideal candidate will be attentive, proactive, and passionate about delivering a memorable guest experience. Join us in saying “I love my job”.
Key Responsibilities
Pool Attendant:
Monitor and maintain a safe pool environment for guests at all times, ensuring compliance with all safety guidelines and procedures.
Provide excellent customer service, offering assistance to guests with poolside requests, such as cabanas, reserved seating, and general resort information.
Enforce pool rules and regulations, ensuring a safe and clean swimming environment.
Maintain a clean, organized, and presentable pool area, ensuring all equipment is in good working order.
Perform regular checks of poolside furniture, ensuring it's properly arranged and in good condition for guest use.
Check and verify guests' IDs and wristbands to ensure authorized access to the pool area, ensuring only registered or permitted individuals use the facility.
Retail Shop Associate:
Greet and assist customers in the retail shop, providing product recommendations and answering questions regarding merchandise.
Process sales transactions using the point-of-sale (POS) system, ensuring accurate pricing and inventory control.
Keep the retail space clean, organized, and well-stocked, arranging merchandise and ensuring displays are appealing.
Assist with the promotion and sale of merchandise, including sunscreen, apparel, and other poolside necessities.
Handle guest complaints or concerns in a professional and friendly manner, escalating issues as necessary to management.
Monitor inventory levels and assist with restocking and managing stock.
Qualifications:
Previous experience in a customer service or hospitality role is preferred.
Ability to maintain a professional appearance and demeanor.
Strong communication skills and a friendly, approachable attitude.
Ability to handle multiple tasks and prioritize effectively in a busy environment.
Ability to work outdoors in varying weather conditions.
Must be able to lift and carry items up to 50 pounds.
Ability to stand, walk, and remain active throughout the shift.
Schedule:
Flexible schedule, including weekends, holidays, and peak seasons.
Benefits:
Competitive hourly wage.
Employee discounts for the resort.
Access to resort amenities during off-hours (subject to availability).
Opportunities for growth and advancement within the resort.