Submit Resume To: Careers@CampMargaritavilleCrystalBeach.com
Camp Margaritaville is a warm and inviting RV Resort where people from all walks of life come together to create paradise. We offer an exciting employment experience where creating and delivering fun and escapism for our guests is the goal we seek to exceed every day. We are one of the top employers due to our competitive wages, and the opportunity to advance your career and be part of the team. We strive hard as an employer so that all our associates can say, "I Love My Job"; and be proud to work for Camp Margaritaville.
Full Job Description
Responsible for greet guest, checking identification (if applicable), controlling the flow of traffic and maintaining a fun, clean atmosphere.
Provide friendly, courteous service to all Guests in a manner that guarantees they intend to return.
Handle initial and final contact with all Guests; greet Guests in a positive professional, and welcoming manner and thank them as they leave.
Interact with Guests while they wait and as they are seated, including an introduction to their Server.
Accommodate Guest special requests.
Quote accurate wait times, distribute paging devices (if applicable), and maintain time efficient list.
Direct Guest to proper holding/waiting area.
Make Guests happy by exceeding service expectations.
Ensure a high standard of service efficiency, sanitation, and training.
Coordinate orderly movement of Guest within the food service area with utilization of table management system.
Know all table numbers, seating floor plans, and Server/Busser assignments.
Keep floor clean and free of debris.
Answer phone calls using proper etiquette.
Use and maintain all tools and equipment safely.
Complete required and ongoing training for the position.
Assist management in training new Staff Members within department when applicable
Handle Guest complaints correctly and notify a Manager.
Prioritize and complete all assigned station task, side work, and station set up for maximum productively and efficiency.
Complete all opening, running, and closing duties.
Maintain organization of Host stand and keep supplies stocked.
Maintain cleanliness of front façade of the building and Guest restrooms.
Ask for help whenever it is needed.
Ensure a harassment-free environment through proper personal conduct.
Use respectful language with Guests, Staff Members, and Managers at all times.
Respond appropriately in emergency situations to avoid danger to self, Staff Members, and Guests; remain calm at all times.
Understand, comply with, and enforce all company policies and procedures.
Adhere to responsible alcohol service established by company policy.
Understand and utilize all safety and sanitation practices as defined in the safety program; report any accidents.
Perform other duties and tasks as assigned or determined by Management.
Skills & Experience
High school degree or GED preferred.
One year in a Guest service position preferred; previous experience in a food and beverage environment helpful; or equivalent combination of education and experience.
Good reading, writing, mathematical and communication skills.
Able to interact professionally with other departments and outside contacts.
Able to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
Good judgment and decision-making abilities.
Health permit/food safety and Alcohol Awareness. Staff Member is required to obtain cards individually and provide proof of possession prior to first day of employment subject to local laws (US only).