Margaritaville Hotel Nashville Frequently Asked Questions
What are your check in and check out times?
The Margaritaville Hotel Nashville’s check-in time is 4:00 pm. Room assignments prior to that time are on a “space available” basis only. The Margaritaville Hotel Nashville’s check-out time is 11:00 am. Guests staying in their rooms beyond check-out time without hotel authorization will be charged for an additional room night.Early check-in or late check-out is provided based on availability and may be subject to additional fees.
How far away are you from Broadway/Downtown?
We are a short, two blocks from the famous honky tonk strip, Broadway. We are technically located in the SoBro neighborhood of Nashville and are in walking distance to many bars, restaurants, and shops.
Are You Pet Friendly?
Margaritaville Hotel Nashville is a pet-friendly hotel that understands pets are an extension of your family. We gladly welcome our guests traveling with small pets. There will be a $100 fee for each pet for guests staying 1-2 nights.
Please note that a valid credit card number must remain on file at the front desk. Guests are responsible for cleaning up after their pet on hotel grounds and properly disposing of the waste in an outside dumpster or as an otherwise designated disposable area.
Damages caused by pets to a guest room, its furnishing, and any other part of the hotel are the sole responsibility of the guest. The guest's account will be charged commensurate to the cost of such damage.
Noise/Disruptive Complaints: If hotel management receives more than 2 (two) complaints, alternative arrangements must be made for pet(s). The non-refundable pet fee will not be refunded once the pet has been in the guest room.
What is your cancellation policy?
Our cancellation policy is 72hr prior to check-in.
What is the policy for shipping packages to the hotel?
Rates and Description of Charges / Service Fees Storage/Handling:
• Envelopes - $5.00 Each Envelope
• Boxes up to 25lbs. - $7.00 Each Box
• Boxes 25 – 50lbs - $15.00 Each Box
• Boxes over 50lbs - $30.00 Each Box
• Pallets (10 Box Min) - $50.00 per pallet
• Oversize Pallet - $75.00 per pallet
• Crates (under 100lbs) - $75.00 per crate
• Crates (over 100 to 300lbs) - $100.00 per crate
• Crates (over 300lbs) - $150.00 per crate
Service Fees: Charges incurred shall be applied to the RECEIVER of the item/material, thus, applied to an individual guest room account/Folio, Group Master Account or to an individual credit card. These charges covers the cost of labor processing, receiving, tracking, storing and delivering.
NOTE: Additional storage fees will apply for packages received more than three days prior to the start of an event or guest arrival.
How can I arrange an amenity for a special occasion i.e cake, chocolate covered strawberries, champagne, etc.?
You may email your request and contact information to [email protected].
What is required to check-in?
A major credit card is required for all arriving reservations. Please note, if you are using a debit card, a hold will be placed on the card upon check in for the total amount of room, tax and anticipated incidentals (an additional $100 per day).
Can I get an early check in?
We cannot guarantee but we can put the request in and will not know until day of arrival when we will be able to check you in. If it is not ready we can hold your luggage and call you when your room does become available. You can also utilize amenities such as Fins Bar or Starbucks while you wait for your room to become available.
Is your pool heated?
Our pool is heated but it can still be chilly on colder days.
How old do you need to be to reserve a hotel room?
Reservations for guests under the age of 21 will not be honored. A valid, government issued ID will be required at the time of check-in.
What is included in the $25 Destination Fee?
The $25 (+tax) nightly Destination Fee includes the following value-added benefits.
- 1. Access to Fins Rooftop Pool Bar
- 2. 2 Free Welcome Margaritas in JWB
- 3. 10% off Retail
- 4. Live Music Nightly
- 5. Fitness Center
- 6. Complimentary Bottled Water
- 7. Over $250 in Discounts to Local Attractions
- 7. Margaritaville Restaurant - $5 of $25
How much is parking at your hotel?
The Margaritaville Hotel Nashville offers valet parking. Current charges for registered hotel guests are $57.00, plus tax, per night. In and out privileges are available to guests who bill parking charges to their hotel bill. Please note these rates are subject to change. * We are unable to accommodate Oversized Vehicles due to the standard height restrictions of our parking structure. Restrictions include any vehicles that exceed 6'8" in Height and any vehicle larger than a 1/2 ton towing capacity*
Does the hotel provide a shuttle service to and from the hotel?
Currently, the hotel does not have a shuttle service to and from the airport. Our recommendation would be to grab an Uber or other form of ride service when you arrive as BNA is a short 10 min (6.8mile) drive from the hotel.
Is the pool open year-round?
Our pool is open year round for registered hotel guests to enjoy. During the colder months, we activate a heating component to keep the water as warm as possible. With it’s location on our rooftop, the water will get cooler as the outside temperatures drop. Our rooftop pool deck featuring panoramic views of Music City, expansive outdoor seating, firepit areas and our ‘no worries’ tropical vibe bar, Fins, offers the perfect location to enjoy our urban oasis, every day, every season.
Do you have a fitness center?
Yes, we do have a fitness center, it is located on the 4th floor across from Fins Bar. Currently, we are following all CDC guidelines and social distancing machines.
Do you have a laundry facility?
Yes, our guest laundry facility is located on the 4th floor, near our fitness center. The machines accept quarters; if you need change, please see front desk and we would be happy to get you some.
What are the Pool Rules & Regulations
Is the pool or Fins open to non-guests?
The pool is for hotel guests only. We do not offer resort/ day passes.
Fins is currently open 7 days a week to the public but these hours and days are subject to change during the summer/ high occupancy days.
What are Starbucks hours?
Currently, Starbucks is open 7 days a week from 6AM-2PM. These hours are subject to change.
Do you offer breakfast?
We have two breakfast offerings here at Margaritaville Hotel Nashville:
- Starbucks, open 7 days a week from 6am -2pm
- JWB Grill, open Mon-Thu from 7am-11am for Breakfast and Fri-Sun from 7am-2pm for Brunch
Do you have live music?
Yes, we have live music in FINS Rooftop Bar Wednesday-Friday: 6-10pm, Saturday: 1-4pm + 6-10pm, Sunday: 12am-4pm & in JWB GRILL Wednesday-Thursday: 6-10pm, Friday: 12pm-Close, Saturday: 11am-Close, Sunday: 11am-10pm.
Can I bring outside food & beverage to the hotel?
With our 2 dining outlets on property our Food and Beverage staff is happy to accommodate any of your food & beverage needs. For this reason, we do not allow outside food or beverage on property. Only “personal size coolers” used for medicinal purposes will be allowed up to hotel rooms. Margaritaville Hotel Nashville reserves the right to confiscate food and beverage that has not been purchased from the property or to immediately and without prior notice, turn away any type of food and beverage deliveries not sanctioned by the Hotel and cancel the accompanying guestroom reservations. Any and all alcohol should be purchased through the hotel, please let the hotel know and an event manager will contact you with menus and pricing.
Can I bring alcohol to the hotel?
Alcoholic beverages brought into the hotel for personal consumption will be limited to one six (6) pack of beer or one bottle of wine/champagne per hotel room. Liquor used to make mixed drinks will not be allowed into the hotel. Any and all alcohol should be purchased through the hotel, please let the hotel know and an event manager will contact you with menus and pricing.
What is the minimum number of rooms required to set up a wedding room block?
Minimum of 10 rooms for a minimum of one night
If we reserve 10 rooms on our contract and not all of the rooms get booked, are we financially responsible for them?
Yes, you are responsible for 90% of the block, anything remaining will be charged to the credit card on file. You may be able to exercise attrition, if contracted.
What time does it start?
The event starts at 8am and ends at 6pm.
Will there be live entertainment?
Yes. We have Nashville's top DJ all day!
Will there be food available?
Yes! There will be Food Trucks, and a Bar serving Beer wine and Liquor.
Will there be a bar?
Yes. There will be a bar serving Beer, Wine and Liquor.
How much does it cost?
Admission is $40 per person, (pay upon arrival, cash or credit
What is being done to encourage social distancing throughout the hotel?
As we continue to navigate a path of continued health and safety for our team members and guests, we remain vigilant respecting and observing local, state, and federal guidelines even as they change. Margaritaville has updated its mask guidance, consistent with CDC, AHLA and OSHA recommendations. Vaccinated team members and guests now have the choice whether to continue wearing face coverings or not, based on personal preference and in accordance with state and local laws. Unvaccinated team members and guests should continue to wear face coverings and practice physical distancing at all times in common areas of the property. Thank you for your patience as we work to help prevent the further spread of the virus while providing a space for you and your family to confidently relax and escape. The following initiatives are based upon what we know about the virus, and what we hear from you, our guests, as to what is important when traveling away from home. You have our commitment we will continue to evaluate and adjust as we test these practices, always striving to deliver the Margaritaville quality and reputation that is a hallmark of our brand. Nashville's tourism guide has the latest health and safety guidelines for visiting Music City.
What is being done to ensure cleanliness and safety for housekeeping and room service?
Full housekeeping services will be completed with trash and tidy services for all rooms daily. All rooms will also be deep cleaned between each new check-in with expanded sanitation procedures. We are increasing our already diligent cleaning and sanitizing procedures. That includes using cleaning products and protocols that meet EPA guidelines and are proven effective against viruses, bacteria, and other airborne pathogens.
Public Spaces
We are going above and beyond our normal cleaning procedures in all common and high-traffic areas, increasing their intensity and frequency. That includes cleaning and sanitizing with soap and water, as well as cleaning agents approved by the U.S. Environmental Protection Agency (EPA).