Frequently Asked Questions

The Margaritaville Hotel Nashville’s check-in time is 4:00 pm. Room assignments prior to that time are on a “space available” basis only. The Margaritaville Hotel Nashville’s check-out time is 11:00 am. Guests staying in their rooms beyond check-out time without hotel authorization will be charged for an additional room night.Early check-in or late check-out is provided based on availability and may be subject to additional fees.

Currently, all restaurants, bars, and venues are open at full capacity. 

We are a short, two blocks from the famous honky tonk strip, Broadway. We are technically located in the SoBro neighborhood of Nashville and are in walking distance to many bars, restaurants, and shops. 

Margaritaville Hotel Nashville is a pet-friendly hotel that understands pets are an extension of your family. We gladly welcome our guests traveling with small pets. There will be a $100 fee for each pet for guests staying 1-2 nights. 

Please note that a valid credit card number must remain on file at the front desk. Guests are responsible for cleaning up after their pet on hotel grounds and properly disposing of the waste in an outside dumpster or as an otherwise designated disposable area. 

Damages caused by pets to a guest room, its furnishing, and any other part of the hotel are the sole responsibility of the guest. The guest's account will be charged commensurate to the cost of such damage. 

Noise/Disruptive Complaints: If hotel management receives more than 2 (two) complaints, alternative arrangements must be made for pet(s). The non-refundable pet fee will not be refunded once the pet has been in the guest room. 

Our cancellation policy is 72hr prior to check-in. 

Rates and Description of Charges / Service Fees Storage/Handling:

• Envelopes - $5.00 Each Envelope

• Boxes up to 25lbs. - $7.00  Each Box

• Boxes 25 – 50lbs - $15.00  Each Box

• Boxes over 50lbs - $30.00  Each Box

• Pallets (10 Box Min) - $50.00 per pallet

• Oversize Pallet - $75.00  per pallet

• Crates (under 100lbs) - $75.00 per crate

• Crates (over 100 to 300lbs) - $100.00 per crate

• Crates (over 300lbs) - $150.00 per crate

Service Fees: Charges incurred shall be applied to the RECEIVER of the item/material, thus, applied to an individual guest room account/Folio, Group Master Account or to an individual credit card. These charges covers the cost of labor processing, receiving, tracking, storing and delivering.

NOTE: Additional storage fees will apply for packages received more than three days prior to the start of an event or guest arrival.

You may email your request and contact information to amenities@margaritavillehotelnashville.com. 

We cannot guarantee but we can put the request in and will not know until day of arrival when we will be able to check you in. If it is not ready we can hold your luggage and call you when your room does become available. You can also utilize amenities such as Fins Bar or Starbucks while you wait for your room to become available. 

Our pool is heated but it can still be chilly on colder days. 

Reservations for guests under the age of 21 will not be honored. A valid, government issued ID will be required at the time of check-in.

The Margaritaville Hotel Nashville offers valet parking. Current charges for registered hotel guests are $54.00, plus tax, per night. In and out privileges are available to guests who bill parking charges to their hotel bill. *Please note these rates are subject to change. *

Currently, the hotel does not have a shuttle service to and from the airport. Our recommendation would be to grab an Uber or other form of ride service when you arrive as BNA is a short 10 min (6.8mile) drive from the hotel. 

Our pool is open year round for registered hotel guests to enjoy.  During the colder months, we activate a heating component to keep the water as warm as possible.  With it’s location on our rooftop, the water will get cooler as the outside temperatures drop.  Our rooftop pool deck featuring panoramic views of Music City, expansive outdoor seating, firepit areas and our ‘no worries’ tropical vibe bar, Fins, offers the perfect location to enjoy our urban oasis, every day, every season.

Yes, we do have a fitness center, it is located on the 4th floor across from Fins Bar. Currently, we are following all CDC guidelines and social distancing machines. 

Yes, our guest laundry facility is located on the 4th floor, near our fitness center. The machines accept quarters; if you need change, please see front desk and we would be happy to get you some. 

pool_rules_regulations.pdf

The pool is for hotel guests only. We do not offer resort/ day passes. 

 Fins is currently open 7 days a week to the public but these hours and days are subject to change during the summer/ high occupancy days. 

Currently, Starbucks is open 7 days a week from 6AM-2PM. These hours are subject to change. 

We have two breakfast offerings here at Margaritaville Hotel Nashville: 

• Starbucks, open 7 days a week from 6am -2pm
• JWB Grill, open Mon-Thu from 7am-11am for Breakfast and Fri-Sun from 7am-2pm for Brunch

Yes, we have live music in FINS Rooftop Bar Wednesday-Friday: 6-10pm, Saturday: 1-4pm + 6-10pm, Sunday: 12am-4pm & in JWB GRILL Wednesday-Thursday: 6-10pm, Friday: 12pm-Close, Saturday: 11am-Close, Sunday: 11am-10pm. 

With our 2 dining outlets on property our Food and Beverage staff is happy to accommodate any of your food & beverage needs. For this reason, we do not allow outside food or beverage on property. Only “personal size coolers” used for medicinal purposes will be allowed up to hotel rooms.  Margaritaville Hotel Nashville reserves the right to confiscate food and beverage that has not been purchased from the property or to immediately and without prior notice, turn away any type of food and beverage deliveries not sanctioned by the Hotel and cancel the accompanying guestroom reservations.  Any and all alcohol should be purchased through the hotel, please let the hotel know and an event manager will contact you with menus and pricing.

Alcoholic beverages brought into the hotel for personal consumption will be limited to one six (6) pack of beer or one bottle of wine/champagne per hotel room. Liquor used to make mixed drinks will not be allowed into the hotel. Any and all alcohol should be purchased through the hotel, please let the hotel know and an event manager will contact you with menus and pricing.

As we continue to navigate a path of continued health and safety for our team members and guests, we remain vigilant respecting and observing local, state, and federal guidelines even as they change. Margaritaville has updated its mask guidance, consistent with CDC, AHLA and OSHA recommendations. Vaccinated team members and guests now have the choice whether to continue wearing face coverings or not, based on personal preference and in accordance with state and local laws. Unvaccinated team members and guests should continue to wear face coverings and practice physical distancing at all times in common areas of the property. Thank you for your patience as we work to help prevent the further spread of the virus while providing a space for you and your family to confidently relax and escape. The following initiatives are based upon what we know about the virus, and what we hear from you, our guests, as to what is important when traveling away from home. You have our commitment we will continue to evaluate and adjust as we test these practices, always striving to deliver the Margaritaville quality and reputation that is a hallmark of our brand.  Nashville's tourism guide has the latest health and safety guidelines for visiting Music City.

Full housekeeping services will be completed with trash and tidy services for all rooms daily. All rooms will also be deep cleaned between each new check-in with expanded sanitation procedures. We are increasing our already diligent cleaning and sanitizing procedures. That includes using cleaning products and protocols that meet EPA guidelines and are proven effective against viruses, bacteria, and other airborne pathogens.

We are going above and beyond our normal cleaning procedures in all common and high-traffic areas, increasing their intensity and frequency. That includes cleaning and sanitizing with soap and water, as well as cleaning agents approved by the U.S. Environmental Protection Agency (EPA).

Minimum of 10 rooms for a minimum of one night

Yes, you are responsible for 90% of the block, anything remaining will be charged to the credit card on file. You may be able to exercise attrition, if contracted.

Margaritaville Hotel Nashville offers valet parking at $42/night + tax. There are additional self-parking options surrounding the hotel. 

Instructions will also be sent to all participants via email approximately 5-7 days prior to the event.

We support good times, not just fast times. Each 5k event will have a time limit of 90-minutes. Plenty of time to complete the distance whether you run, walk, or stroll!

Yes, participants must be 7 years or older to participate.

Yes, however strollers are strongly discouraged. For the safety of other runners and walkers, you will be asked to start in the very back of the race and remain with other runners and walkers who also have strollers.

Spectators are able to watch the finish anywhere along the finish line venue. The finish lines will be clearly visible once spectators enter the event venue.

Each live run will have a bag check at the start line.

Yes -there will be a  pre-race runner happy hour and post-race entertainment *to be announced*.

Yes! Awards will be presented to the top 3 finishers overall in the post-race Awards Ceremony. Age Division Award pins will be awarded to the top 3 finishers according to each age group. Age group awards will NOT be presented in the Awards Ceremony. Please pick-up age group awards at the conclusion of the race from 9:00am-11:00am at the expo awards table. Award winner MUST pick up their award prior to the conclusion of the event. Awards will NOT be mailed post-event.

Age groups are as follows: 14 and Under, 15-19, 20-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70-74, 75-79, 80+ age groups. Overall winners will be excluded from age group awards.

All entry fees are NON-REFUNDABLE, no exceptions. Once we receive and accept your entry, you will not receive a refund if you cannot participate. You may not give or sell your number to anyone else. You may transfer your entry to another person for $15. Contact us at info@margaritavillerun.com for instructions on how to transfer your registration to another runner.

Not a runner but still want to participate in the festivities? Make new friends, support your community, and have a great time! All volunteers receive light refreshments and a commemorative t-shirt. Email info@margaritavillerun.com if interested.

Weather, emergencies, or other issues of public safety may cause cancellation or postponement of the Event(s), outside of the control of event management. In the instance of an unforeseen event cancellation, a majority of event expenses have already incurred. Should such event cancellation or postponement occur, specific protocol for allocating participant registration fees would be communicated to participants and would specify participant response time within a limited time window following the cancellation to allow for adequate management action.

Currently, the hotel does not have a shuttle service to and from the airport. Our recommendation would be to grab an Uber or other form of ride service when you arrive as BNA is a short 10 min (6.8mile) drive from the hotel.