Frequently Asked Questions
What time is check-in at the hotel?
Check-in at Margaritaville Island Hotel Pigeon Forge is at 4pm.
What time is check-out at the hotel?
Check-out at Margaritaville Island Hotel Pigeon Forge is at 11am.
Is there a minimum age requirement to reserve a room?
The minimum age requirement to reserve a room is 21.
Is smoking allowed at the property?
No, smoking is prohibited at Margaritaville Island Hotel Pigeon Forge.
Island Destination Fee
A $20 per night Island Destination Fee is applied to all reservations to provide added amenities, services, and exclusive discounts throughout your stay. This fee includes high-speed WiFi in every guest room, full access to the resort pool and fitness center, and onsite conveniences such as bell services, live entertainment, and complimentary bottled water in your room. Guests can also enjoy two welcome margaritas at our Chill Bar with VIP views of the Island Fountain Show. Additionally, the fee provides exclusive discounts and tastings at select Island shops, over $150 in attraction and dining offers available through our concierge desk, and discounted day passes to the Pigeon Forge Community Center.
Does Margaritaville Island Hotel Pigeon Forge allow pets?
Pets are not allowed at Margaritaville Island Hotel Pigeon Forge; however, certified service dogs are permitted.
What is the hotel’s cancellation policy?
Reservations must be canceled 48 hours prior to the date of arrival to receive a full refund for your first night and the tax deposit at the time of reservation. Note the cancellation policy may change at any time and may vary by rate type and season.
What’s the difference between Margaritaville Island Inn and Margaritaville Island Hotel Pigeon Forge?
Breezy living, island-inspired amenities and tropical comforts abound at both Margaritaville Island Inn and Margaritaville Island Hotel Pigeon Forge. Our Island Inn is a multi-story property offering a complimentary breakfast and easy access to Great Smoky Mountains Parkway in Pigeon Forge. At our Island Hotel, you’ll discover space to spread out, signature Margaritaville drinking and dining options, an on-site luxury spa and spacious rooms, suites and penthouses offering private balconies overlooking The Island fountains, river or village shops. You’ll also be set right in the middle of the action on The Island in Pigeon Forge.
Is parking available at the hotel?
Overnight valet parking is available for $25 per night, plus tax, and self-parking is $10 per night, plus tax. Each guest room allows for one car, while two-bedroom suites accommodate up to two vehicles. Please note that overnight parking in The Island lot is prohibited, and we are unable to accommodate trailers or recreational vehicles.
Is the hotel ADA accessible?
Margaritaville Island Hotel is ADA compliant and meets all ADA property regulations including, but not limited to, a fully automated entrance door, accessible public restrooms, ramps, accessible guest accommodations and a portable, motorized lift chair at our rooftop pool.
Accessible room types include the following:
- River King Whirlpool Rooms
- One-bedroom Suites
- Standard Rooms
- Two-bedroom Suites
Learn more about accessible hotel rooms in Pigeon Forge at Margaritaville Island Hotel here.
Is there a pool at Margaritaville Island Hotel Pigeon Forge?
Discover the perfect spot to cool down, sip a frozen drink and watch The Fountain Show at our rooftop pool and Chill Bar!
Do I have to stay at the hotel to eat or drink at the Rooftop Chill Bar?
You're invited! Chill Bar is open seasonally to visitors at The Island in Pigeon Forge. Seating is limited on the rooftop, so come early and bring the whole crew. Whether you're here for shopping, attractions, or hanging out, you're always welcome at Chill Bar.
Discover the perfect spot to cool down, sip a frozen drink and watch The Fountain Show at our rooftop pool and Chill Bar!
What kinds of activities are available at and around Margaritaville Island Hotel Pigeon Forge?
Explore iconic attractions, experience thrilling entertainment, discover the nation’s most-visited national park…or, simply lounge poolside with a frozen drink in hand. Do it all at Margaritaville Island Hotel Pigeon Forge with our helpful Destination Guide.
Are there restaurants at Margaritaville Island Hotel Pigeon Forge?
What’s paradise without island-inspired cuisine? Take your pick from our four signature Margaritaville bars and eateries or dig into local flavor at one of the many restaurants within walking distance. Learn more here.
Is breakfast included?
Breakfast is not included with your reservation, but you will find several delicious breakfast options to choose from at our island hotel and within walking distance.
Can I charge meals to my guest room?
Yes, you can charge meals at Fins Bar & Chill and the Chill Bar to your guest room.
How do I get to Margaritaville Island Hotel Pigeon Forge?
Our tropical escape in the heart of Pigeon Forge is easy to get to from Knoxville and McGhee Tyson Airport by car.
If you’re coming from McGhee Tyson Airport:
- Follow W General Aviation Dr to US-129 N, then take US-129 N to the TN-168 E exit in Knoxville.
- Follow TN-168 E to US-441 S, then take US-441 S for 14.2 miles and turn right onto Pleasant Hill Rd.
- Follow Pleasant Hill Rd, then take a slight right onto Whites School Rd, a left onto River Divide Rd, a left onto Henderson Rd, a right onto Henderson Chapel Rd and then a right onto the Parkway.
- Follow the Parkway for .9 miles before you see the entrance to The Island on the left.
- Turn onto The Island Dr. and arrive.
If you’re coming from Knoxville:
- Take Interstate 40 east
- Take exit 407 toward TN-66 S/Winfield Dunn Pkwy
- Follow TN-66 S/Winfield Dunn Pkwy for 8.5 miles, then continue onto Forks of the River Pkwy until it turns right and becomes US-441 S/Parkway
- Stay on US-441 S/Parkway for 4.3 miles until you see the entrance to The Island on the left.
- Turn onto The Island Dr. and arrive.
How far is Pigeon Forge from Gatlinburg?
Gatlinburg is a charming mountain town at the entrance to Great Smoky Mountains National Park. With attractions like Ripley’s Aquarium of The Smokies and Anakeesta, streets lined with charming shops and eateries and close proximity to the area’s most stunning mountain trails and views, Gatlinburg is a can’t-miss destination when staying at Margaritaville Island Hotel Pigeon Forge. From our hotel, Gatlinburg is just a 20-minute drive away.
Learn more about Gatlinburg and Great Smoky Mountains National Park with our Destination Guide.
How far is Margaritaville Island Hotel Pigeon Forge from Great Smoky Mountains National Park?
From our Island Hotel to the Sugarlands Visitor Center at the entrance to Great Smoky Mountains National Park, it’s an easy 20-minute drive.
What services does St. Somewhere Spa in Pigeon Forge offer?
Experience pure relaxation at St. Somewhere Spa. Our serene setting and expert therapists create the perfect escape for unwinding. Indulge in signature massages, rejuvenating facials, and soothing body treatments designed to transport you to paradise. Learn more about St. Somewhere Spa in Pigeon Forge here.
What services are offered at St. Somewhere Spa?
We offer custom-designed treatments, including massages, facials, and body treatments. Check out our Spa Menu for more details.
Where is St. Somewhere Spa located?
We are conveniently located on The Island in Pigeon Forge at:
131 The Island Drive, Suite 5108
Pigeon Forge, TN 37863
Where do I park?
Spa guests enjoy complimentary valet parking at Margaritaville Island Hotel. Just inform the valet team of your spa visit, and they'll take care of the rest while you enjoy your spa services.
What amenities does the spa offer?
The spa has six luxurious treatment rooms, locker rooms with rain showers, and a chill room offering light snacks and drinks. Guests over 21 receiving spa services may enjoy a complimentary wine, beer, or season cocktail.
Do you have a gift shop?
Yes. Explore our retail shop featuring Aveda Products, Eminence Organic Skin Care, and more.
Can I book a spa celebration for special occasions?
Absolutely! We offer spa celebrations tailored to your group, whether a birthday, bachelorette party, or wedding. Contact us for customized packages. Give us a call at (865) 280-6200 or email us at spa@margaritavilleislandhotel.com.
Do you offer gift cards?
Yes. You can purchase gift cards for friends and loved ones online by clicking here. Share the St. Somewhere Spa experience today.
What are the age requirements for spa services?
Minors under 18 must be accompanied by an adult. Guests must be 21 or older to receive one free wine, beer, or seasonal cocktail after spa service. Non-alcoholic options are available for spa guests.
What is the cancellation policy?
We require a 24-hour cancellation notice. Cancellations made within 24 hours incur a 50% charge of services plus service charges. No-shows are charged 100% for services and service charges.
Is there a service charge?
Yes. For your convenience, a 20% service charge will be applied to your final bill. Gratuities for outstanding service are left to your discretion.
When should I arrive?
Please arrive at least 30 minutes before your scheduled treatment time to complete forms and dress down to your comfort level. Late arrivals may result in shortened treatment times to accommodate other guests' appointments.