Welcoming guests back with our commitment to Health and Sanitation
Face coverings for guests are required effective August 3, 2020. In accordance with CDC recommendations, we are requiring face coverings in all indoor public areas of our hotels and resorts for guests and team members.
Fostering a shared responsibility for the well-being of our staff, guests and community has been one of Margaritaville’s guiding principles for the last 20 years. As we welcome guests and team members back to our hotels, resorts, and restaurants, we stand committed to our passion of creating and delivering fun and escapism, in a safe, comfortable environment.
All Margaritaville locations have received comprehensive health and sanitation protocols and are required to complete a 172-point verification process prior to reopening which includes brand health training for all management and staff returning to work. These new brand standards were carefully developed based on guidance from the Centers for Disease Control (CDC), World Health Organization (WHO), Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), the National Restaurant Association (NRA), and American Hotel and Lodging Association (AHLA).
Guests are encouraged to enjoy the outdoor spaces Margaritaville properties are known for, whether by the lake, ocean, poolside or in the mountains. All properties have created additional outdoor seating in restaurant venues; while indoor spaces and common areas have been reconfigured, and floor clings and signage have been placed throughout properties to support distancing with ease.
Cleanliness & Food Safety
Cleanliness is top of mind for the team at Margaritaville. All venues are cleaning, disinfecting, and sanitizing using COVID-19 approved products. All hotel properties are required to share new standards on their respective websites. Every surface in all common areas is disinfected after each use. Kitchens are receiving a daily deep cleaning and soiled linens and towels are transported in sealed, single-use plastic bags. All food and beverage self-service, grab-and-go, and buffet areas have been removed and are now handled by staff to ensure a consistent sanitized environment.
Dedicated Health & Sanitation Leads
Each Margaritaville property has a designated Health & Sanitation Lead, responsible for implementing and enforcing standards across all latitudes.
Commitment to our Team Members
All team members are receiving a wellness check when reporting in to work each day, as determined by federal and state guidelines. Team members have been provided with appropriate safety gear for their positions. Any team member showing symptoms of COVID-19 will be sent home and welcomed back when it is safe for them to return, as deemed by a medical professional.