Frequently Asked Questions
What time is check-in at the hotel? Is early check-in possible?
Check-in at the hotel is at 4pm. Want to start your relaxation early? Early check-in is possible for a fee starting at $50. Please ask your reservations specialist for details.
What time is checkout at the hotel? Is late checkout possible?
We'll be sorry to see you go but checkout at the hotel is at 11 a.m. If you need a little more time late checkout may be possible, with fees starting at $50. Give the front desk a call and we'll do our best to accommodate your request.
Is there an age minimum for check-in?
The minimum age for check-in at the hotel is 21.
What is the hotel’s cancellation policy?
There is no charge for cancellations made at least 3 days prior to your reservation date. A fee of one night’s room and tax applies for cancellations made less than 3 days prior to your reservation date.
Are pets welcome at the hotel? What facilities and services are available for pets?
Pets are always welcome at the resort! This includes dogs, cats, and feathered friends. There are no daily or per-stay fees unless excessive cleaning is required where fees start at $500. We will ask each guest bringing a pet to sign an acknowledgement form at check-in.
Is smoking allowed at the hotel?
Smoking is not allowed in the buildings, guestrooms, patios, or at the pools. Smoking is permitted only in designated smoking areas. These are located outside and more than 25 feet from the resort buildings. Smoking in a guestroom will result in a $500 fee.
Facilities & Services
Does the hotel offer parking?
Self-parking for one vehicle is included in the Resort Fee. Additional vehicles are $18 per night, plus taxes.
Valet parking service is coming soon at $18 per night, plus taxes.
Is public transportation accessible from the hotel?
There are many public transportation options near the hotel, including:
Sunline Transit Agency offers bus transportation in the Coachella Valley. Two stops are located within three blocks of the resort. The Sunline Transit Agency website is www.sunline.org or call (760) 343-3451.
MBTA – Morongo Basin Transportation Authority (for transportation to Yucca Valley / 29 Palms – and the TwentyNine Palms Marine Base) – The MBTA website is www.mbtabus.com or call (760) 366-2395.
Amtrak offers a bus-to-train service at the PSP airport to Fullerton and Los Angeles. The bus stop is located at the north end of the terminal, in front of the Rental Cars ready lot. Amtrack’s website is www.amtrak.com or call (800) 872-7245.
Is the hotel ADA accessible? What accessible features are offered at the hotel?
We do our best to follow ADA guidelines and ensure our website and property are accessible to all, including those with disabilities. You can find more information on our Accessibility page.
Are children welcome at the hotel? What facilities and services are available for children?
Children are always welcome at the resort. We offer family friendly experiences at the hotel pools. Games and activities are available through our recreation team. Bicycles are available to checkout from the front desk to explore downtown Palm Springs.
Can I receive mail and packages at the hotel?
We gladly accept mail and packages on your behalf. Please speak to the Front Desk for more information. Handling and delivery fees may apply.
Pet Policy FAQs
Q: How many pets are welcome? What is the weight limit?
A: Pets welcomed with a weight under 100 lbs. Max 2 pets per room. Limited to cats, dogs, and birds.
Q: Do my pets need to be leashed?
A: All pets must be fully trained, leashed, and under the control of their owner(s) at all times while on property including the lobby area.
Q: Can I leave my pet in my room or leashed at the resort?
A: Pets must not be left unattended for an extended period of time.
Q: Can I bring my pet to the pool area?
A: Pets are not allowed within the gated pool area or in the pool under any circumstances.
Q: Where should I take my pets so they can relieve themselves?
A: The resort provides designated pet relief areas with complementary disposal bags. Maps provided at check-in.
Q: My pet is a little noisy, will that be an issue?
A: For the comfort and fairness of all guests, any disturbances, such as barking, must be curtailed immediately to ensure other guests are not inconvenienced.
Q: Does the resort provide Housekeeping service if I have a pet in my room?
A: For the safety of our staff, housekeeping services will not be provided if your pet is in the room. Please contact the Front Desk to schedule a convenient time for housekeeping staff to service the room.
Q: Oops, my pet damaged something in the room or on resort property. What happens now?
A: Margaritaville Resort Palm Springs reserves the right to require the guest(s) to pay for any damage to hotel property and/or any personal injuries resulting from or caused by their pet(s). The resort reserves the right to charge the account/credit card commensurate to the cost of such damages, including loss of rental income.