Welcoming Guests Back with Our Commitment to Health & Sanitation
In accordance with state guidelines, all guests and team members are required to wear masks throughout the property including lobby areas, restaurants, pool decks, meeting spaces, and outdoor common areas. Guests may remove masks while actively engaging in eating or drinking or when swimming in the pool. Our team will request that guests place a mask on whenever necessary and service may not be rendered to anyone who does not comply. If you require a mask, please ask a team member and we will be happy to provide one to you. Masks are not required to be worn in the guestrooms.
Fostering a shared responsibility for the well-being of our staff, guests, and community is one of Margaritaville’s guiding principles. As we welcome guests and team members back to our resort and restaurants, we stand committed to our passion of creating and delivering fun and escapism in a safe, comfortable environment.
Our resort received comprehensive health and sanitation protocols and completed a 172-point verification process prior to reopening, which included health training for all management and staff returning to work.
Our resort’s precautionary standards have been carefully developed based on guidance from the Centers for Disease Control (CDC), World Health Organization (WHO), Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), the National Restaurant Association (NRA), and American Hotel and Lodging Association (AHLA).
Health & Safety Questions & Answers
Am I required to wear a mask while at the resort?
Yes. In accordance with the Riverside County Executive Order, all guests and team members are required to wear masks throughout the property including lobby areas, restaurants, pool decks, meeting spaces, and outdoor common areas. Guests may remove masks while actively engaging in eating or drinking or when swimming in the pool. Our team will request that guests place a mask on whenever necessary and service may not be rendered to anyone who does not comply. Masks are not required to be worn in the guestrooms.
How is social distancing being enforced?
Guests are encouraged to enjoy the outdoor spaces our Resort is known for, whether by the poolside or other scenic areas. We have created additional outdoor seating in restaurant venues; while indoor spaces and common areas have been reconfigured, floor clings and social distancing markers have been placed throughout the Resort to support distancing with ease.
Dining area seating has been reduced and restaurant tables have been separated by 6 feet. Hand sanitizer stations are available for all team members and guests throughout the property. Pool lounge chairs have also been be limited and separated by 6 feet. The resort is implementing a minimum of 6 feet between any groups of people in all public areas. Plexiglass partitions have been installed at the front desk and ordering areas for dining venues, for guest and team member safety.
What areas of the resort are presently open?
What Sanitation Prodcedures have been implemented at the resort’s restaurants?
Cleanliness is top of mind for the team at our Resort. All venues are continuously cleaning, disinfecting, and sanitizing using COVID-19 approved products. Every surface in all common areas is disinfected after each use. Kitchens receive a daily deep cleaning and soiled linens and towels are transported in sealed, single-use plastic bags.
Digital menus are available in all of our restaurants. Table separation has been increased to 6 feet, and our hosts are managing the number of guests arriving in order to seat according to social distancing and Riverside County regulations.
What are the resort’s room cleanliness practices?
Providing a clean, disinfected and sanitized room to every guest, every time remains paramount to our ongoing room service. To ensure that we are keeping every room sterile and safe for every arrival, we have implemented the following changes:
- Increased sanitation efforts have been implemented which include the use of disinfectant products approved by EPA (Environmental Protection Agency) specifically for use against emerging viral pathogens for ongoing cleaning of guest rooms. Increased attention is being paid in particular regard to high-touch areas throughout the resort including our guest rooms.
- Daily service for stayover rooms staying less than three nights has been temporarily suspended. If you would like us to dispose of your trash, please bag it up and place outside your room door. Contact our team and we will have it removed. Towels / linen / shower amenities will be placed at your guestroom door when requested.
- Glassware in rooms has been replaced with individually wrapped disposable cups
- Other small changes may be implemented to minimize high-touch items from display within guestrooms.
What are the front desk sanitation protocols?
All front desk areas are frequently sanitized. Plexiglass partitions have also been installed for the well-being of guests and team members. Masks are required when checking-in and walking through the lobby.
Are there hand sanitizers in public areas?
Contactless hand sanitizing stations have been installed throughout the resort for the added health and safety of all guests and team members. Our staff additionally uses electrostatic sprayers for sanitization of public areas.
Is the resort actively enforcing PPE and sanitation measures for its guest?
Our resort has a designated Health & Sanitation Lead, responsible for implementing and enforcing standards across all latitudes.
What precautionary measures are expected of us during our visit to the resort?
Thank you for helping us to inhibit the spread of respiratory viruses by:
- Complying with the state order and wearing face masks in all common / shared areas.
- Washing your hands often with soap and water for at least 20 seconds
- Avoiding close contact with people, keeping at least six feet apart
- Avoiding touching your eyes, nose and mouth with unwashed hands
- Using an alcohol-based hand sanitizer that contains at least 60% alcohol, if soap and water are not available
- Covering your cough or sneeze with a tissue, then throwing the tissue in the trash
- Cleaning and disinfecting frequently touched objects and surfaces
- If you are feeling ill, kindly contacting the front desk or guest services as soon as possible
What are team members doing to ensure health and safety at the resort?
All team members received comprehensive training on COVID-19 safety and sanitation protocols prior to returning to the Resort. Appropriate PPE is worn by all team members based on their roles and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE has been mandatory. Every team member entering the resort will be provided a mask and required to wear that mask while on property.
All team members receive a wellness check when reporting into work each day, as determined by federal and state guidelines. Any team member showing symptoms of COVID-19 is sent home and welcomed back when it is safe for them to return, as deemed by a medical professional.
While at work, team members are required to wash hands at least once every 60 minutes.
Who at the resort should I contact if I have additional questions?
For any additional information prior to your visit, please do not hesitate to contact us at firstname.lastname@example.org, or by calling 760-327-8311.
Where can I learn more about COVID-19?
Centers for Disease Control: www.cdc.gov/ncov
World Health Organization: www.who.int/emergencies/diseases/novel-coronavirus-2019
For information pertaining to California and a Blueprint for a Safer Economy: https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/COVID-19/COVID19CountyMonitoringOverview.aspx