Frequently Asked Questions

Check-in is after 3 p.m. local hotel time.

Check-out is prior to 12 p.m. local hotel time.

Yes, the minimum age to reserve a room is 18.

The Hotel requires a hold on your credit or debit card covering the full room rate, taxes, and fees, plus an incidental deposit of $150 for the first night ($300 total for stays of two nights or more). Any applicable charges—such as pet fees, smoking penalties, or early/late check-out fees—will be deducted from this amount. Please note that unused funds are typically released within 5–14 business days, depending on your financial institution's processing times.

No, the resort is a non-smoking property. Smoking is not allowed anywhere in the hotel. The penalty for smoking is $500 per incident.

Dogs and cats weighing less than 25 pounds are welcome. Pets may not be left unattended at any time. A pet waiver along with a one-time non-refundable fee of $100 is due at check-in for those visiting with their pets.

Reservations must be canceled by 6 p.m. local hotel time, 48 hours prior to the date of arrival, to avoid charges. Note the cancellation policy may change at any time and may vary by rate type and season.

Yes, there is a mandatory resort fee of $49.95 + tax per night. 

*Resort Fee may be waived at times for corporate, group, or promotional rate plans. Please check the rate details.

 

No, we do not have rollaway beds available.

Yes, AAA members receive 10% off the best available rate. Select Special Rate Options when booking on our website.  

Yes, government rates are available. To see the most current rates for the period of your booking, select Special Rate Options when booking.

Yes, we offer 8% off our best available rate for senior citizens.

We offer competitive rates for groups and events. To learn more, please complete our inquiry form HERE.

Early check-in and late check-out may be available, depending on availability. Please ask the front desk on the day of arrival or departure.

 

Early check-in can be requested upon arrival and is based on availability.

How do I notify the hotel of a late arrival?

Please call the front desk at 212-221-3007 to let us know you’ll be arriving late.

Yes. We hold rooms overnight and will release them the following day if the guest has not arrived.

It depends on where you booked:

Third-party sites (Expedia, Booking.com, etc.): Cancel directly through the site you booked with.

Direct bookings: Visit our website, select “Book Now”, then “My Bookings,” or call us at 212-221-3007.

 

Yes. However, cancellations made within 48 hours of arrival incur a fee of one night plus tax.

 

This depends on where you booked:

Third-party sites: Modifications must be made directly through the site you used.

Direct bookings: Visit our website under “Book Now” → “My Bookings” or call 212-221-3007.

 

Please call the front desk at 212-221-3007, and we’ll confirm it for you.

 

Connecting rooms are limited and based on availability. After booking, please call our front office team at 212-221-3007 to place the request. You may also book over the phone if you’d like us to assist directly.

 

You can choose your preferred room type at the time of booking - whether booking directly or through a third-party. To change your room type:

Third-party bookings: Contact the site you booked with for any post-booking changes.

Direct bookings: Modify through “Book Now” → “My Bookings” on our website or call 212-221-3007.

 

Yes, self-parking is available at City Parking, 136 W 40th St, New York, New York 10018. Guests will have to get their claim check validated by the hotel prior to check-out. Please note the highest/tallest SUV or Truck they accept is 72”. Those with an ADA plaque will be charged the same fees and may park in designated handicapped spaces.

Standard size vehicles: $55 per 24-hour period

SUV/Oversized vehicles: $60 per 24-hour period

All options are priced inclusive of tax per 24-hour period with no in and out privileges.

Guest rooms with one king-sized bed, one queen-sized bed and two double beds are available. We also offer one-bedroom suites with a king-sized bed and a queen-sized sleeper sofa. Several pairs of connecting rooms are available as well. 

Learn more about our guest rooms and suites, including in-room amenities.

The resort fee includes:

• Priority access to the Pool
• Two bottles of water daily
• Wi-Fi access
• 24-hour access to the FINS UP! Fitness Center
• In-room coffee
• Luggage storage
• In-room Chromecast, Netflix, Hulu

Learn more about resort amenities.

Yes, the hotel is equipped with an accessible route from the entrance to registration, restaurants, lounges, guest rooms, meeting spaces, the fitness center and the pool (where a pool access lift is available). We also offer guest rooms with the following:

• Visual and audible fire alarm
• Accessible bathrooms
• Roll-in shower
• Accessible vanity
• Doorbell notification device
• Accessible eye hole
• Accessible door knobs and handles
• Accessible shelving and hanging bars
• Pool access via lift

Service Animals are welcome and exempt from our standard pet policy and any pet deposit or fee. If you have specific questions about staying with your pet or service animal, please reach out to us directly.

Yes, we ask that any mail or packages that are being sent to the hotel be addressed to the primary guest on the reservation.

Yes, we have luggage storage available. Please check with our front desk.

Yes, we do have a lost and found. Please visit the front desk for information or call (212) 221-3007.

Yes. The 6th-floor rooftop pool is heated and open year-round, offering a relaxed escape no matter the season. The pool hours change seasonally, open 8 am - 8 pm during warm months and 10 am - 4:30 pm during colder months.

 

Yes. The resort sits within easy walking distance of Broadway theatres, making it simple to catch a show before or after dinner.

 

Yes. The property welcomes families and offers room types that work well for group stays, with nearby attractions like Bryant Park, Rockefeller Center, and Times Square just steps away.

While the pool is primarily reserved for hotel guests, a limited number of day passes and lounge seating may be available for non-guests on select dates.

 

Yes, luggage storage is available through the front desk.

 

Yes, packages can be received at the hotel; handling fees may apply depending on the number and size. The guest will need to ensure their name is clearly on the package and provide ID to pick up.

 

Yes, guests have access to the fitness center, located on the lower level, during their stay.

 

Breakfast is available at an additional cost and is served a la carte at LandShark Bar & Grill on the 6th floor. Guests may also choose to book one of our Exclusive Offers, with select packages that have breakfast included. 

Yes, guests can charge meals to their guest room or suite.

There are five delicious dining options available for anything from a sit-down meal to a quick cup of coffee:

1. Margaritaville Restaurant & Tiki Bar: The heart and soul of Margaritaville Times Square New York, this two-story, 468-seat restaurant transports guests to paradise the minute they walk through the door.
2. LandShark Bar & Grill: Home to Times Square’s only year-round outdoor heated pool, Landshark Bar & Grill provides 110 seats that personify the “sand-in-your-feet” experience we all aspire to escape to.
3. License to Chill: This 75-seat indoor-outdoor gem specializes in craft cocktails that are complemented by sweeping views of Times Square (including that famous ball drop). Chill vibes are ‘heated up’ thanks to the ambiance-setting fireplace on the outdoor terrace.
4. 5 O’clock Somewhere Bar: Take the Margaritaville experience to the next level via this two-level rooftop that spans across the resort’s 31st and 32nd floors. Jaw-dropping, 360-degree views include sightings of the New Year’s Eve Ball, Freedom Tower, and the Hudson River, and are only a few of the draws of this elevated respite.
5. Joe Merchant's Coffee & Provisions: Located on the main lobby floor, this all-in-one store allows guests to grab anything on the go. Whether it’s Starbucks coffee, a quick bite, or merchandise, Joe has you covered morning, noon, and night.

Learn more about our Times Square restaurants.

Yes, reservations are encouraged at Margaritaville Restaurant & Tiki Bar and at LandShark Bar & Grill. Please visit their respective landing pages to make a reservation.

Yes, we offer an extensive room service menu. You can browse the menu and place orders via the television in your room.

Walk-ins are welcome at both 5 o’Clock Somewhere Rooftop Bar and LandShark Bar & Grill. Reservations are recommended during evenings, weekends, and holiday periods.

Both. The 5 o’Clock Somewhere Bar blends indoor comfort with open-air seating, perched on the 31st and 32nd floors. While LandShark on the 6th floor offers indoor seating and outdoor poolside seating.

 

Yes. Please contact the front desk at 212-221-3007 to request amenities such as flowers, chocolates, prosecco, and more.

 

We do not sell or accept Margaritaville gift cards at Margaritaville Resort Times Square at this time.

 

Hotel Address: 560 Seventh Avenue, New York, NY 10018

Hotel Phone #: 212-221-3007

John F Kennedy Intl Airport (JFK)

• 16 miles
• 45+ min drive
• Taxi: $65+ approx.

LaGuardia Airport (LGA)

• 12 miles
• 30+ min drive
• Taxi: $40+ approx.

Newark Liberty Intl Airport (EWR)

• 16 miles
• 45+ min drive
• Taxi: $65+ approx.

Guests may also utilize black car services from our preferred partner Aero Limo. Please contact them at [email protected] or call (212) 470-7369 and mention you're a guest at Margaritaville Resort Times Square. 

You can contact the front desk team at 212-221-3007.