Frequently Asked Reservation Questions
Reservations Reservations
A daily resort fee of $45 plus tax will be added to your nightly rate. This fee provides access to a variety of amenities designed to enhance your stay, including:
Refreshing welcome drink upon arrival
Access to Fins Up Beach Club
Beach day essentials: two complimentary beach chairs with umbrella and table (per room, per day, based on availability)
Daily live entertainment and resort activities
Friendly and knowledgeable concierge team at your service
Bottled water and in-room coffee each day
Unlimited access to our 24-hour fitness center
Invigorating selection of more than 10 Group Fitness classes per week – Class Schedule
Daily use of bicycles (2-hour rental, up to two guests) – download app here
High speed WIFI in guestrooms and across the resort
15% savings on spa services and retail purchases when charged to your room
Valet parking is $35 per car per night | Self-parking is not available
Check-in is 4:00pm and check-out is 11:00am.
Reservations must be guaranteed with credit card at time of booking and a one night deposit of room and tax will be collected at the time of booking. Deposit is refundable until 14 days prior to arrival. Guests who cancel within 14 days of arrival will forfeit the deposit of one night room and tax.
Guests must cancel 5 days prior to arrival to avoid a penalty charge of 1 night room and tax. Guests that fail to arrive on their expected arrival date will forfeit their 1-night deposit and the reservation will be cancelled for the rest of their stay.
Guests who depart earlier than expected will be charged a minimum of one night's room and tax.
Due to the popularity of the resort, early check-in may not be possible. However, we can store your bags and invite you to enjoy the resort's amenities until your room is ready.
Late check-outs are on request only and should be made to our Guest Service Team. Any check-outs granted past 11:00am through 2:00pm will be charged a $25.00 hourly fee and requests past 2:00pm will be charged the full rate of the day.
Using the existing bedding, King rooms can comfortably accommodate two adults, Double Queen rooms can comfortably accommodate four adults and Suites can comfortably accommodate six adults. Rooms do not have sleepers sofas and roll-aways are not available. All guests must be registered and will be given a wristband for access to the resort. King rooms include 2 wristbands, Double Queen rooms include 4 wristbands and Suites include six wristbands. An additional wristband for children between the ages of 3-17 may be purchased for an additional charge. Children under 3 are free.
A daily authorization of $100 will be held on your credit card for incidental charges.
The minimum age to reserve a room and for check-in is 21.
There will be up to 2 wristbands issued for King rooms, up to 4 wristbands issued for Two Queen rooms and up to 6 wristbands for Suites.
