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Curious about Margaritaville Lake Resort Lake Conroe | Houston? Browse our most frequently asked questions below. And if you need anything else, we're always happy to help-just reach out.
Hotel Frequently Asked Questions Hotel Frequently Asked Questions
Is there an age minimum for check-in at the resort?
Yes. The minimum age to check-in is 21.
What is your cancellation policy?
A refundable deposit equal to the first night's room and tax will be charged on your credit card at the time of booking to guarantee your reservation. Cancellations must be made seven (7) days prior to arrival to avoid forfeiting the deposit amount.
This policy and the seasonal dates are subject to change at any time at the discretion of the Resort.
Are pets welcome at the resort? What facilities and services are available for pets?
We currently allow dogs to stay in designated lake cottages and on the first floor of the Tower on property with the proper reservation. Check out our Dog FAQ page to learn more.
Is smoking allowed at the resort?
We are a smoke-free facility, however there are designated smoking areas throughout the grounds.
Is the resort ADA accessible? What accessible features are offered?
Yes, the resort is ADA accessible. ADA guest rooms are available with roll-in showers, hearing impaired features, wider doorways, and extra grab bars in the showers (select rooms). Restaurants, pool areas, and public spaces are all ADA accessible.
Are children welcome at the resort? What facilities and services are available for children?
Yes, children are welcome at the resort! We have a three-acre water park, multiple pools, a sandy beach, a miniature-golf course, an arcade, and supervised daily activities for children.
Can I receive mail and packages at the resort?
Yes, at no extra charge.
What time is check-in? Is early check-in possible?
Check-in begins at 4:00 PM CST. Early check-in is based on availability on the day of your arrival.
What time is checkout? Is late checkout possible?
Check-out is at 11:00 AM CST. Late check-out is based on availability on the day of your departure.
Does the resort have car charging stations?
Yes, we have two charging stations, a Tesla charging station and a standard EV station which has an adapter. For liability reasons, our valet team is required to assist you with pulling your car up to the charging station.
CHARGING STATION RATES
- Day Rate (with charging): 20 + TAX
- Overnight Rate (with charging): $35 + tax
Can we come and spend the day at the resort if we’re not staying there?
The mini-golf course, tennis and pickleball courts, fitness center, water park, beach, and boat rentals are reserved for hotel guests only, however our golf course, on-site spa, and sit-down restaurants (LandShark Bar & Grill, License to Chill, Joe Merchant's and Playin' A Round Cafe) are all open to the public.
What does the $45 nightly resort fee cover?
A daily resort fee of $45 plus tax is added to all room rates.
This entitles you to:
- High speed WIFI in guest suites and public spaces
- Complimentary intra-resort transportation
- Access to our self-service business center, The Coconut Telegraph
- In-room coffee and tea service
- Two complimentary bottles of water in your suite
- Unlimited local telephone calls
- Live entertainment, on select days only
- Pool towel service
- Golf bag handling and storage
- Unlimited access to the following resort amenities:
- Jolly Mon Water Park with multiple pools, splash pad, waterslides, lazy river, and hot tub
- Fins Up! Fitness Center with modern free weights and cardio machines, CrossFit and Pilates equipment, three studio rooms, racquetball courts, and indoor cycling
- Golf practice facilities
- Parrot Island Mini Golf
- Fin City Arcade, charges apply for games
- Tennis, and pickleball courts
Can we bring our boat?
Yes, there are 50+ boat slips of varying sizes available on a first-come, first-served basis. There is also a boat launch area for resort guests.
We would like to have dinner at LandShark Bar & Grill. Do we have to be a hotel guest?
No, LandShark Bar & Grill is open to both the public and resort guests.
Do the rooms have refrigerators, microwaves, and coffee makers in them?
All of our guest suites are equipped with mini refrigerators and Keurig Coffee Makers.
Does the resort provide airport transportation?
We do not provide airport transportation, however taxis and app-based car services are readily available at our location.
Dog Friendly FAQ Dog Friendly FAQ
Are other animals allowed on the resort?
In keeping with State and Federal law, an "“Assistance animal” and “service animal” mean a canine that is specially trained or equipped to help a person with a disability and is used by the person." No other kinds of assistance animals are allowed in rooms or on property.
Are all dog breeds allowed?
Some breeds are restricted at the resort: Boxers, Staffordshire Terriers, Rottweilers, Akitas, German Shepherds, Doberman Pinschers, Mastiffs, Malamutes, Great Danes, Cane Corso, Chow Chows, Huskies and Wolf Hybrids. Mixed breeds may be evaluated on a case-by-case scenario. This restriction does not apply to service animals.
Is there a size / weight limit to the dogs allowed at the resort?
A dog staying at our resort may not to exceed 50 pounds. This restriction does not apply to service animals.
What is the maximum number of dogs I can bring to the resort?
There is a maximum of two dogs per room, per stay.
Is there an extra fee for bringing my dog?
There is an additional fee of $150 per stay for up to 2 dogs in designated dog friendly cottages and tower suites. Some restrictions may apply, reach out to front desk for more information.
Can I bring other types of pets with me, like a cat, bird, or lizard?
Only dogs are allowed to stay in the cottages and tower suites at the resort.
Are there any areas at the resort where dogs are/are not allowed?
For our guest safety there are designated areas where dogs are allowed. As a general rule, dogs are not allowed where food is prepared, stored, and/or served; in the fitness center, spa, and/or in pool areas. This restriction does not apply to service animals.
Which guestroom types are dogs allowed in?
Dogs are allowed in designated lake cottages and on the first floor of the main tower.
Are dogs allowed on beds or in the pool areas?
No, under no circumstances are dogs allowed in these areas.
Is there a pet damage fee if my dog causes damage to a guestroom?
Yes, guest(s) will be required to pay for any damage to resort and/or any personal injuries resulting from or caused by their dog(s). The hotel reserves the right to charge the account/credit card commensurate to the cost of such damages, including loss of rental income.
What happens if you do not follow the rules in the dog agreement?
Failure to comply with these guidelines can result in removal from the resort without reimbursement for your stay. Please use discretion and ask the front desk if you have any questions or concerns.
Are there waste bag dispensers at the resort?
Yes. You can locate them on this map with the dog face icon.
Seasonal Amenities Seasonal Amenities
Margaritaville Lake Resort offers fintastic fun all year round, however, our activities and event may vary depending on the time of year. Here are some guidelines as to what to expect regarding seasonal amenities.
Why are the waterpark slides closed today?
Our waterslides operate on a seasonal schedule during the fall and winter. After the Labor Day Weekend, they are open Thursday through Sunday until November 1, when they close for the fall/winter season. They will reopen in March on a limited basis until Memorial Day weekend through the summer months, when they will be open seven days a week. Weekday closures are primarily due to reduced guest usage and lifeguard availability, as most of our lifeguards are students attending school.
What else is there to do when the slides are closed?
Fun never takes a vacation at Margaritaville Lake Resort! Enjoy year-round activities, including:
• Two heated pools and two heated outdoor spas
• 18-hole golf course and Parrot Island Mini Golf
• Pickleball, tennis courts and basketball
• Fins Up Fitness Center and St. Somewhere Spa
• Arcade games and the Money $hots golf challenge
• Daily resort activities for all ages
• Boat rentals to explore Lake Conroe
Where can I check the waterslide schedule?
https://www.margaritavilleresorts.com/margaritaville-lake-resort-lake-conroe/destination-guide/jolly-mon-water-park
What are my dining options when the outdoor pool bar or restaurants have limited hours?
Are the pools open year-round?
Yes! The Turn About Slide Pool and the Upper Deck Infinity Pool, as well as two outdoor spas, are heated for year-round enjoyment, so you can relax and swim even when the weather cools down.
