Frequently Asked Questions
All the Answers You Need
What is the minimum number of rooms required to set up a wedding room block?
10 rooms for one night
Do we need to be specific about the room types in our contract?
Only if you need a specific room type, such as an ADA compliant guestroom. Upgrades, such as to a cottage, cottage with loft, or executive suite can be requested; however, they are subject to availability and an additional cost.
If we want to add more rooms at a later date, will the same discounted room rate be applied?
Additional reservations may be accepted based on the resort's availability at the time of booking. The discounted rate is also subject to change based on the resort's availability. An addendum to your contract may be required.
If we reserve 10 rooms on our contract and not all of the rooms get booked, are we financially responsible for them?
When we set up a group block, we exclusively hold rooms for your group at a discounted rate. In doing so, the general public is unable to reserve those rooms. In exchange, 90% of the block must be picked up and paid for by the time your group checks out.
What does “attrition” mean?
What does "cut-off date" mean?
We have a standard 45-day cut off date prior to your arrival which means we guarantee your group discount/availability from the time of contract signing to that cut- off date. Once the cut off date arrives, rooms not picked up are released to the general public for sale. We will continue to add to the block subject to suite availability, and the rate may be subject to change.
Can guests reserve rooms on the nights before and/or after the night(s) we contract for?
Yes, they can but it will be based on the resort's room availability. Guests wishing to stay before and/or after will need to call reservations and make their arrangements.
What is the individual reservation cancellation policy?
Is a deposit required to set up my contract?
Yes, a non-refundable deposit equal to a two (2) nights' stay, including applicable resort fees and taxes is required to set up your contract.
This deposit may be applied to the room reservation of your choosing.
How can our guests make their room reservations?
After your signed contract is processed, you will receive a unique url link via e-mail that you and your guests may use to make reservations online.
Alternatively, your guests may also call our in-house reservations team at 877.286.9590 and give them the name of your room block.
When our guests make their reservations, do they have to pay a deposit?
A refundable deposit equal to two (2) nights' room and tax will be charged on your credit card at the time of booking to guarantee your reservation.
What time is check-in and check-out?
Check-in is at 4:00 PM CST
Check-out is at 11:00 AM CST
Can we check in before 4:00 PM?
You may request an early check-in, however it can not be guaranteed until the day of your arrival.
Do you provide a shuttle service?
We do not offer a shuttle service.
However, we can provide you with a transportation recommendation from one of our preferred partners that you are welcome to make personal arrangements with.
How does it work if I would like my guests to have welcome gifts/gift bags?
For welcome gifts, please have them pre-arranged and dropped off before or upon your arrival. We offer a gift bag delivery service for $3 per room and charge this to the card on file unless otherwise specified.
Do you offer rehearsal dinners or brunch?
Yes, we do.
Please contact the Sales Office at 936.448.3103 to speak with our Catering Sales Manager who would be happy to assist you.
How can our guests make appointments at St. Somewhere Spa?
Guests interested in Spa, Nail or Salon services may book an appointment online or by calling the resort at 936.448.3100 and selecting the spa
How can our guests book a tee time at The Golf Club?
Guests can schedule a tee time online or by calling the Golf Pro Shop directly at 936.448.3022.