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Health & Safety

Margaritaville Lake Resort, Lake Conroe | Houston values the health and safety of our guests and team members above all else. Though we're dedicated to delivering on the perfect blend of lake latitude and island attitude, we're equally committed to protecting your wellbeing.

From the moment you check into our resort, you'll experience a heightened standard for hygiene and cleaning. This plan was designed to meet the expectation of an even higher standard of cleanliness for our guestrooms, amenities, common spaces, and restaurants, as well as protocols for social distancing.

We're following official guidance at the corporate, local, state, and federal levels, which features an immediate focus on sanitation. For the foreseeable future, social distancing and contactless service is our new normal. Rest assured we'll be doing everything we can to still make Margaritaville a fun and relaxing lake escape.

Have Peace of Mind While You’re Enjoying Island Time

We've reimagined the arrival experience to ensure you can come and go with peace of mind. From the moment you check in at Margaritaville, you'll find a fun and relaxing atmosphere that takes cleanliness into account without compromising on experience. Your arrival is just the beginning.

VIEW OUR COMPLETE HEALTH & SAFETY GUIDE HERE

Arrival & Check-In

Valet

● Gloves will be changed prior to retrieving every vehicle.
● Attendant will sanitize all touch points in vehicle upon exiting.
● Hand sanitization stations are available at entries and throughout the resort.

Check-In

● Protective shields are in place at the front desk, and all team members have PPE.
● A hand sanitizing station is available at the check-in area.
● Every other workstation will be used to distance team members.
● Surfaces touched by arriving guests will be cleaned after each transaction, including the counter, handheld credit card terminals and pens

Guest Requests

● If guestroom access is required to fulfill your request, our team will do so while you're absent. All surfaces touched within will be disinfected by the responding associate.
● When delivering items to guestrooms, we will confirm the guest is in the room, then leave items outside the guestroom door.
● Guests who ask for retrieval of items will be encouraged to leave items outside their doors within the provided laundry bags.
● Guests who receive package delivery from UPS, FedEx, or USPS while at the resort will be encouraged to retrieve them from the front desk.

Housekeeping & Guest Rooms

Housekeeping

The following guidelines are followed before staff members go to their respective floors or areas:

● All staff members will have their temperature checked daily, before their shift begins.
● All staff members will have the required PPE.
● We have a health and sanitation leader for the resort to provide oversight, training, and property inspection to ensure all protocols are followed.
● Gloves are changed between individual room cleans.
● All shared equipment used in the cleaning process is thoroughly cleaned and disinfected at the beginning and end of each shift.

Guestrooms

● We clean and disinfect all guest rooms in accordance with CDC guidelines.
● We use industry-leading disinfectant solutions and recommended equipment, with emphasis on high-touch areas.
● We have removed collateral from the guestroom. All other pertinent information can be referenced in the “Our Commitment to Wellness” letter provided to all guests at check-in.
● We will provide extra towels, linen, and pillows in clear plastic bags to ensure cleanliness, and will be left outside your room when occupied.
● Extra laundry bags will be left in the closet for guest use.
● We are using disposable ice buckets.
● Ice machines are sanitized frequently.

Public Spaces

Public Areas

● The lobby leader will monitor all activity in the public areas consistently throughout the shift. Increasing frequency of cleaning protocols in public areas with high-tough areas is essential.
● Checklists by shift of all cleaning protocols in public areas is completed and provided to management upon completion of each shift.
● Social distancing and directional signage are provided in all areas- front door, front desk, concierge, business center, public restrooms, fitness center, retails, grab-and-go areas, elevator banks and stairwells.
● All areas are cleaned utilizing a combination of Ecolab multi-surface peroxide solution and EPA- registered disinfecting wipes.

Elevators & Stairs

● We have placed social distancing markings and directional signage as appropriate within all elevators.
● We will monitor the flow of traffic in the elevators and stairwells throughout each shift.
● Elevator cab usage is limited to four persons, or families traveling together.
● Hand sanitizing stations are made available at elevator entry points.
● Signage is provided by each elevator lobby landing and stairwell.
● Guest and employee elevator call buttons and interior handles and floor buttons, as well as all stairwell door handles and banisters, are cleaned and disinfected every hour.

Pools

● All pool attendants will wear gloves.
● We have rearranged the pool deck to implement social distancing.
● Hot tubs are opened based on local and social distancing guidelines, which is currently 4 persons, or families traveling together, per hot tub.
● We disinfect chaise lounges and cabanas between guest usage.
● We have signs posted highlighting 6-foot social distancing.

Recreation Activities

● We provide outdoor activities that allow for adequate 6-foot spacing, such as crafts and family trivia.
● We have suspended basketball, volleyball, and any other team activities until further notice.
● We have hand sanitizer available for guests in all areas.
● We disinfect tables and chairs frequently.
● We have signs posted highlighting 6-foot social distancing.

Restaurants & Bars

General Guidelines

● We have developed training programs that include new social distancing and sanitary procedures, as well as everyday service standards.
● We have posted signs that indicate proper 6-foot social distancing for guests waiting in line, using floor decals.
● We ensure team members wear personal protective equipment and follow CDC sanitation guidelines.
● Provide personal protective equipment as necessary and create a policy for mandatory usage.
● All tables, chairs, and counters are sanitized after each guest use.
● We have increased the barrier between servers and guests.
● Ensure team members and guests maintain proper social distancing. We have created lines with tape to indicate 6-foot distancing.
● We have installed sneeze-guard shields at the Host stand.
● Menus are single-use and disposable.
● Rollups for place settings are rolled in a disposable napkin.
● All straws are wrapped.
● Condiments will be served in single-use, disposable containers.
● Check presenters, votives, pens and all other reusable guest contact items are sanitized after each use.

Food Safety & Sanitation

● All team members will be trained annually in food safety practices. ServeSafe certificates are required for all food and beverage leaders.
● A Food Handlers License is required of all employees in food & beverage.
● Handwashing is required before, during and after the preparation of food, along with additional cleaning between each meal period.
● Documented cleaning checklists are in place for all kitchens and restaurants, along with weekly documented walk-throughs for each kitchen, and submitted by culinary leaders.
● All cooks preparing food will be wearing gloves, masks, a chef’s hat, and a clean uniform.
● We have a Hazard Analysis Critical Control Point (HACCP) plan on standard sanitation procedures.
● Time and temperature logs must be used, and the processes outlined in the HACCP plans.
● Daily pre-shifts with restaurant staff regarding food safety and sanitation are consistent, along with quizzing staff members on protocol.
● Storage containers are sanitized before and after each use.
Food preparation stations are sanitized frequently.
● Kitchens will be cleaned and sanitized at least once per day, and dish machine temperatures verified each shift.

Joe Merchant's Coffee & Provisions

● We will manage the line flow to ensure coffee and food pickup areas remain appropriately distanced.
● We have removed all self-serve condiments and made them available from attendants only.
● We use only individually wrapped utensils in sealed to-go format.
● We have added a sneeze-guard shield between cashier attendant and guest.
● We have used social distancing markers on the floor.

The Golf Club

The Golf Club at Margaritaville Lake Resort would like to assure you we are following all recommendations provided by the government and global health organizations. Exercise along with good old-fashioned fresh air and sunshine are a great way to relieve stress, so if you’re up for a round, our golf course is up and running.

With that said, you can rest assured we are taking precautions for your protection.

Our Policies

● All golf carts are sterilized with EPA approved disinfectant before and after use, including steering wheels, keys, handrails, roof handles, cup holder areas, seats, and bottles.
● We are accommodating “one person per cart” to help practice social distancing.
● To reduce multi-person touch points on the course, we have removed ball washers and trash cans from the golf course as well as bunker rakes. All bunkers will be played as ground under repair for the time being. Our team will rake bunkers every other day as needed.
We have suspended the use of rental clubs.
● We have suspended the use of the clubhouse and clubhouse restroom; all access is through the “Concession” Window.

St. Somewhere Spa

Cleaning & Sanitizing

● We use EPA- approved hospital-grade disinfectant that is safe, eco-friendly, and effective against COVID-19.
● We sanitize all surfaces after each use.
● We have sanitizer stations available for guests and team members in all areas.

Physical Distancing Protocol

● We follow a no-touch arrival and greet policy.
● Steam room occupancy will be limited to 2 persons.

Guest Considerations

● We will email pre-arrival expectations to all guests prior to the spa visit, addressing COVID-19 measures to ensure guests and team members feel safe and protected during this period.
● Guests are required to have a temperature check prior to receiving service.
● We have eliminated reusable spa menus and transition to single-use disposable copies.
● All providers will wear disposable one-use masks.
● Nail technicians and estheticians will wear masks when performing services.
● We have disposable masks available for guests to use at their discretion.
● Front desk staff will wear masks and gloves.
● We have installed plexiglass shields at the front desk and manicure stations to minimize contact between guests and staff.
● We have removed water dispensers and have bottled water available upon request.
● We removed magazines from locker rooms and the tranquility lounge.
● Lockers will be available 6 feet apart. All lockers should be pre-locked to prevent guests from changing assigned lockers or from touching contents inside lockers.
● We have stating posted with updated standards of wellness.

Fins Up Fitness Center

Cleaning & Sanitizing

● We use EPA-approved hospital-grade disinfectant that is safe, eco-friendly and effective against COVID-19.
● Guests will be instructed to sanitize all equipment and surfaces after each use.
● Hand sanitizer is available for guests and team members in all areas.
● The fitness center will require guest key cards to monitor access.

Guest Considerations

● We will have disposable masks available upon request, please see the spa attendant.
● We have removed water dispensers and will provide bottled water upon request, please see the spa attendant for this.
● For physical distancing protocol, we will restrict usage of cardio and strength stations to meet social distancing guidelines.

Einstein's Surf & Boat Shop

● Before boat use, all surfaces are cleaned with hospital grade, EPA approved disinfectant, followed by a thorough disinfecting of all boat surfaces with Industrial Grade Sanitizer.
● After boat rental is complete, guest adventure has commenced and the Boat has returned to its proper dock location, Einstein’s Staff will remove and sanitize any equipment (life jackets, tube, etc.) Every surface on the boat will then be sanitized.
● If any Einstein staff member or person comes into contact with a boat after it has been thoroughly cleaned, it will be sanitized again.
● Only one boat renter will need to be present to complete Rental Agreement and payment.
● Captains (drivers) will be instructed to view and retain our Boat Safety video well beyond 6 feet from video player.
● All boat attendees will be asked to practice safe social distancing measures aboard craft and remain 6 feet from captain.
● Einstein’s Staff will have sanitizer available for guest use at boat rental desks.

Live Life Like a Song: Margaritaville Retail Store

Cleaning & Sanitizing

● We use EPA-approved hospital-grade disinfectant that is safe, eco-friendly, ad effective against COVID-19.
● We have hand sanitizer available for guests and team members in all areas.
● No returns on retail purchases at this time.
● No sample products or testers will be available.

Guest Considerations

● Trying on clothing and accessories will not be permitted at this time.
● Plexiglass shields are installed at retail counters to minimize contact between guests and staff.

Meetings & Events

While these unprecedented times have forced us apart, we remain engaged and united in a common goal: to bring people together for the purpose of collaboration, ideation, and celebration. It is you, our valued planners, clients, and partners who have supported our opening and we take great pride in these relationships. While there remain many unknowns, we are all aligned in the belief that we are stronger together, and that together we will overcome.

After speaking with our teams, partners, past clients and industry leaders, we have developed new and relevant best practices that are mindful of your concerns surrounding health and safety at future meetings and events. These best practices address a broad range of touch points to include the meeting environment, food and beverage presentation and preparation, team building, audio visual and event management.

Stay Connected With Margaritaville

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