Delivery & Storage Policy
We know sometimes paradise needs a delivery! Camp Margaritaville Auburndale is happy to accept packages on behalf of registered guests with an active reservation, subject to the guidelines and fees below. Whenever operationally practical, our team will attempt to deliver packages directly to an occupied RV site or Cabana Cabin. If delivery cannot be completed, your package will be securely held at the Camp Store for pickup.
Before You Ship
- Please make sure packages are clearly addressed with the registered guest's full name that appears on the reservation. Packages should not be shipped to the resort unless the recipient has an active reservation or prior approval has been provided by Resort Management.
- For the safety of our guests and team members, we are unable to accept COD deliveries, hazardous materials, refrigerated/perishable shipments, alcohol, firearms or ammunition, oversized freight deliveries, or deliveries requiring a resort team member's signature unless approved in advance by Management.
- Packages may be held for a maximum of 30 days. Packages remaining unclaimed after 30 days may be returned to the sender, donated or disposed of as appropriate.
- Camp Margaritaville Auburndale is not responsible for packages that are lost, delayed, damaged, misdelivered, or otherwise not received by the resort. Guests are responsible for tracking shipments and resolving shipping or delivery issues directly with the sender or carrier. Resort responsibility for package handling begins only after the package has been physically received and documented by a resort team member.
Package Handling Fees
| Package Size | Handling Fee | Storage Fee* |
| Up to 15 lbs. OR up to 50" combined dimensions | $5.00 | $1.00/Day |
| 15–30 lbs. OR 50–72" combined dimensions | $10.00 | $2.00/Day |
| Over 30 lbs. OR over 72" combined dimensions | $20.00 | $3.00/Day |
- Daily storage fees begin on the sixth calendar day after the package is received.
- Package handling and applicable storage fees will be added to the guest's resort folio.
Guest Package FAQ
Can I have a package delivered to the resort?
- Yes! Camp Margaritaville Auburndale can accept packages for registered guests with an active reservation. Packages for individuals without an active reservation require prior Management approval.
How should I address my package?
- Please make sure the package includes the same full name listed on your resort reservation so our team can identify the correct guest and reservation when it arrives.
- Resort Shipping Address: 361 Denton Ave, Auburndale, FL 33823
Is there a fee to receive a package?
- Yes. A handling fee applies based on the package's weight or size:
- Up to 15 lbs. or 50" combined dimensions: $5
- 15–30 lbs. or 50–72" combined dimensions: $10
- Over 30 lbs. or 72" combined dimensions: $20
- The applicable fee will be added directly to your resort folio.
Will my package be delivered to my site or cabin?
- Whenever operationally practical, our team will attempt to deliver packages to occupied RV sites and Cabana Cabins. If we are unable to complete delivery, your package will be securely held at the Camp Store for pickup.
How will I know my package has arrived?
- Our team will notify you when a package has been received and is being held for you. If a delivery attempt is made but cannot be completed, you may also receive a package delivery notice.
Where do I pick up my package?
- Packages that cannot be delivered to your site or cabin will be available for pickup at the Camp Store. Guests may be asked to verify their identity and sign for the package at pickup.
How long will you hold my package?
- Packages may be held for up to 30 days from the date received.
Are there storage fees?
- Packages that remain unclaimed after five calendar days will begin accruing a daily storage fee on Day 6:
- Up to 15 lbs. or 50" combined dimensions: $1 per day
- 15–30 lbs. or 50–72" combined dimensions: $2 per day
- Over 30 lbs. or 72" combined dimensions: $3 per day
- Storage fees will continue until the package is claimed or otherwise handled in accordance with resort policy.
What happens if I don't pick up my package?
- Packages remaining unclaimed for 30 days may be returned to the sender, donated, disposed of or otherwise handled at the discretion of Resort Management.
Are there packages the resort cannot accept?
- Yes. For safety and operational reasons, we cannot accept:
- COD deliveries
- Hazardous materials
- Perishable items requiring refrigeration
- Alcohol shipments
- Firearms or ammunition
- Oversized freight deliveries
- Deliveries requiring a resort team member's signature, unless approved in advance by Management
Can I have groceries or food delivered?
- Regular food-delivery and grocery-delivery services should be handled directly between the guest and delivery provider. Packages containing perishable items that require refrigeration cannot be accepted or stored by the resort.
Can I ship something to the resort before I arrive?
- Packages are accepted only for guests with an active reservation, unless Resort Management has provided prior approval. If you're considering shipping something significantly ahead of your stay, please contact the resort before sending it.
What if my package arrives damaged?
- Our team will note any obvious exterior damage observed when a package is received. However, the resort does not control the shipment or transportation of packages and cannot verify the condition of the contents. Any shipping-related claims should be addressed directly with the carrier or sender.
Can resort staff sign for my delivery?
- Deliveries that require a resort team member's signature cannot be accepted unless prior Management approval has been provided.
